The Terms and Conditions were last updated on 2 November 2026
1. About us
1.1 Xwills.com Ltd (“we”, “us”) provides Will‑writing and estate planning services in England and Wales. 1.2 We are members of The Society of Will Writers and follow its Code of Practice. 1.3 Our registered office and company details are set out in your Client Care Letter. 1.4 In accordance with the SWW Code, we maintain a professional locum arrangement to ensure the continuity of your matter should we be unable to act due to incapacity.
2. Scope of services
2.1 The services we will provide are described in your Client Care Letter and/or quotation. 2.2 Unless expressly stated otherwise, our services do not include tax advice, financial advice, investment management, conveyancing, or litigation. 2.3 We do not provide regulated financial advice unless provided through an appropriately authorised person or firm.
3. Your responsibilities
3.1 You agree to provide complete and accurate information promptly.
3.2 You are responsible for checking that all documents reflect your wishes correctly before signing.
3.3 You are responsible for arranging independent tax or financial advice where required.
4. Fees, Payment & Instruction Deadlines
4.1 Our fees are set out in our price list and/or your Client Care Letter.
4.2 Unless your written quotation or Client Care Letter specifies otherwise, a 50% deposit is payable when you instruct us. The remaining 50% is payable on completion or two weeks after instruction, whichever is earlier, and before final documents are released for signing.
4.3 Completing your documents: We aim to finalise your documents within two weeks of instruction, subject to receiving the information and approvals needed. Please provide information and review drafts promptly.
4.4 If you need more time: You may take longer to provide instructions or approve your drafts. The remaining balance is still payable after two weeks, unless we agree otherwise in writing. If a delay is caused by us, we will agree a revised payment date with you.
4.5 Paying the balance does not approve your drafts or end our obligation to complete the agreed service. We will continue once the outstanding information or approvals are received.
5. Incentive‑linked discounts
5.1 Any recommendation of an insurance policy is made solely on its suitability for your needs. Legal services are provided independently.
5.2 To remain eligible for promotional discounts (e.g., Free Will), the qualifying policy must remain in force for at least 48 months.
5.3 If the policy is cancelled or reduced within 48 months, we reserve the right to invoice you for the difference between the discounted fee and our standard fee.
6. Documents and Storage
6.1 Original Wills may be stored by us in secure storage.
6.2 We reserve the right to charge a reasonable fee for retrieval, copying, and postage.
7. Confidentiality and Data Protection
7.1 We are registered with the Information Commissioner’s Office (Registration: ZB677911).
7.2 We process personal data in accordance with our Privacy Notice.
8. Capacity and Safeguarding
8.1 We must be satisfied that you have testamentary capacity and are giving instructions freely. We may request medical evidence or interview you alone to resolve concerns.
9. Draft Review & Approval
9.1 Please review draft documents promptly and tell us about amendments or confirm approval. If you need longer than two weeks, please let us know; the payment provisions in section 4 still apply.
9.2 Express approval: We require your express approval before releasing final documents for signing. Silence, the passage of time or payment of an invoice does not count as approval.
9.3 For our LPA preparation service, draft amendments before your approval for signing are included at no additional charge. Any additional work outside the agreed scope or changes requested after approval for signing will be explained and quoted separately before that work begins.
10. Execution and Registration
10.1 Responsibility for signing Wills in accordance with legal formalities rests with you.
10.2 Our LPA preparation service includes signing and witnessing guidance, checking your completed signed documents before submission, and assistance through registration. You are responsible for arranging the required signatures and witnesses, making the completed documents available to us for checking, and sending the originals directly to the OPG once our checks are complete. We explain where to send them; you do not need to post the originals to Xwills. OPG registration fees are separate from our preparation fees, subject to any reduction or exemption.
11. Limitation of liability
11.1 Our total aggregate liability to you will not exceed £2,500,000, consistent with our Professional Indemnity Insurance. 11.2 We are not liable for losses caused by your failure to provide accurate info or act on our advice.
12. Complaints
12.1 If unhappy, please first raise concerns with the person handling your matter.
12.2 As members of The Society of Will Writers, you may refer complaints to the Society if our internal procedure does not reach a resolution.
13. Cancellation Rights (Distance Contracts)
13.1 If you instruct us via phone or online, you have a 14-day statutory cooling-off period.
13.2 If you ask us to start work within this period, you may still cancel but will be liable for a proportionate fee for work carried out up to the date of cancellation.
14. Governing law
14.1 These Terms are governed by the law of England and Wales.