The Terms and Conditions were last updated on April 6, 2026

1. 1. About us

   1.1 Xwills.com Ltd (“we”, “us”) provides Will‑writing and estate planning services in England and Wales. 1.2 We are members of The Society of Will Writers and follow its Code of Practice. 1.3 Our registered office and company details are set out in your Client Care Letter. 1.4 In accordance with the SWW Code, we maintain a professional locum arrangement to ensure the continuity of your matter should we be unable to act due to incapacity.

   2. Scope of services

   2.1 The services we will provide are described in your Client Care Letter and/or quotation. 2.2 Unless expressly stated otherwise, our services do not include tax advice, financial advice, investment management, conveyancing, or litigation. 2.3 We do not provide regulated financial advice unless provided through an appropriately authorised person or firm.

   3. Your responsibilities

   3.1 You agree to provide complete and accurate information promptly.

   3.2 You are responsible for checking that all documents reflect your wishes correctly before signing.

   3.3 You are responsible for arranging independent tax or financial advice where required.

   4. Fees, Payment & Instruction Deadlines

   4.1 Our fees are set out in our price list and/or your Client Care Letter.

   4.2 Fees are payable on presentation of invoice and before release of final signed documents.

   4.3 Instruction Deadline: All information required to complete your documents must be provided within 30 days of the initial instruction.

   4.4 Drip-Feeding Protection: If information is provided in fragments, the 30-day clock does not reset. If the matter is not “ready for drafting” within 30 days due to incomplete info, we reserve the right to issue a Full Invoice for the services.

   4.5 Once a full invoice is issued under clause 4.4, work will only resume once all remaining information is received in one single communication.

   5. Incentive‑linked discounts

   5.1 Any recommendation of an insurance policy is made solely on its suitability for your needs. Legal services are provided independently.

   5.2 To remain eligible for promotional discounts (e.g., Free Will), the qualifying policy must remain in force for at least 48 months.

   5.3 If the policy is cancelled or reduced within 48 months, we reserve the right to invoice you for the difference between the discounted fee and our standard fee.

   6. Documents and Storage

   6.1 Original Wills may be stored by us in secure storage.

   6.2 We reserve the right to charge a reasonable fee for retrieval, copying, and postage.

   7. Confidentiality and Data Protection

   7.1 We are registered with the Information Commissioner’s Office (Registration: ZB677911).

   7.2 We process personal data in accordance with our Privacy Notice.

   8. Capacity and Safeguarding

   8.1 We must be satisfied that you have testamentary capacity and are giving instructions freely. We may request medical evidence or interview you alone to resolve concerns.

   9. Draft Review & Approval

   9.1 Once we provide draft documents, you have 14 days to provide amendments or confirm approval.

   9.2 Deemed Approval: If we do not hear from you within 14 days of drafts being sent, the documents will be deemed approved, and we reserve the right to issue the final invoice.

   9.3 Amendments requested after the 14-day window or after final invoicing may be subject to an additional administration fee.

   10. Execution and Registration

   10.1 Responsibility for signing Wills in accordance with legal formalities rests with you.

   10.2 For LPA services, you are responsible for posting signed documents to the OPG unless registration services are specifically contracted.

   11. Limitation of liability

   11.1 Our total aggregate liability to you will not exceed £2,500,000, consistent with our Professional Indemnity Insurance. 11.2 We are not liable for losses caused by your failure to provide accurate info or act on our advice.

   12. Complaints

   12.1 If unhappy, please first raise concerns with the person handling your matter.

   12.2 As members of The Society of Will Writers, you may refer complaints to the Society if our internal procedure does not reach a resolution.

   13. Cancellation Rights (Distance Contracts)

   13.1 If you instruct us via phone or online, you have a 14-day statutory cooling-off period.

   13.2 If you ask us to start work within this period, you may still cancel but will be liable for a proportionate fee for work carried out up to the date of cancellation.

   14. Governing law

   14.1 These Terms are governed by the law of England and Wales.