Terms of Business

These standard terms apply to all instructions accepted by Xwills (“the Company”) for Will Writing Services. Any changes must be agreed in writing. Please read these terms carefully—they form the basis of our contract.

1. Definitions

• Client: The person instructing Xwills to provide Will Writing Services.

• Order: Your request to Xwills for services.

• Services: All will writing and related services we agree to provide.

• Contract: The agreement formed when you instruct us and we accept your order.

• Cancellation Period: 14 calendar days from the date you receive these terms.

• Cancellation Form: The form you can use to cancel your order, attached as Schedule 1.

2. Our Commitment to You

• We will take your detailed instructions and provide expert advice on will writing and related matters.

• All questions are welcome. We’ll explain the contents and any legal terminology in your documents.

• We will carry out your instructions with skill, care, and within agreed timescales.

Document Timelines (after all info is received):

• Draft documents: within 5 working days.

• Final (executable) documents: within 5 working days after you approve the drafts.

If unforeseen delays occur, we will inform you promptly and you may renegotiate or cancel your contract, with a full refund if you wish.

• We keep all your information strictly confidential and comply with all data protection laws.

• If you take up our attestation service, we will supervise the signing and witnessing of your documents. If not, we provide clear instructions and can check your documents free of charge after you complete them.

3. Your Rights and Cancellation

• You have the right to cancel your contract within 14 days of receiving these terms.

• You may use our any written notice to inform us. Please email to [email protected].

• If you ask us to start work within the cancellation period and then cancel, you may be charged for work done up to cancellation.

4. Refunds

• If you cancel within 14 days, you’ll receive a full refund unless you requested us to start work sooner; in that case, you’ll pay only for the work completed.

• If you need your will urgently and ask us to start immediately, you can waive your cancellation rights in writing.

5. Your Responsibilities

• Please provide full and accurate information so we can give correct advice and prepare your will properly.

• Double-check your draft will—ensure all names, addresses, and wishes are correct, and advise us of any changes.

• Let us know if you do not receive your draft within two weeks.

• Arrange for witnesses to be present if we visit you for execution of your will.

• Pay all agreed fees promptly, as outlined in your invoice.

6. Client Care and Complaints

• We are committed to providing you with a high-quality, responsive service.

• If you are unhappy at any point, please contact us. If unresolved, you may write to The Society of Will Writers, Chancery House, Whisby Way, Lincoln, LN6 3LQ.

• We follow the Society’s Code of Practice, available upon request.

• Feedback is welcomed—ask for our customer satisfaction survey.

Contact details
Xwills, Tilsop Farm, Nash, Ludlow, Shropshire, SY8 3AX
Phone: 0208 064 4088 | Email: [email protected]